Frequently Asked Questions &
Operational Ground Truths

In a jewellery business, the value of gold fluctuates constantly while the physical grams remain constant. If a karigar or customer owes you 50 grams of 22K gold, tracking that debt in rupees exposes you to bullion price volatility and creates unresolvable "joda-panna" reconciliation disputes. Ratnivo keeps two independent ledgers in parallel: a milligram-precision Pure Metal account (BIGINT) and a Rupee financial account (paise), ensuring you know exactly how much metal and money every party owes you at any moment.

When you issue gold to an artisan on a digital Jangad memo, Ratnivo records the exact gross weight, issued purity, and agreed melting loss (ghat) tolerance by category (e.g. casting, filigree, handmade chains). On receipt, the finished pieces and scrap are verified on connected 0.001g scales. Any unexplained variance exceeding the agreed tolerance is routed immediately to the dispute queue rather than quietly written off.

Ratnivo Dukaan is optimized for high-volume counter checkout. Placing an item on your connected weighing scale and scanning its barcode tag automatically reads the gross weight, deducts stone weights, applies current gold rates, computes making charges, and calculates the 3% GST split — all in under 15 seconds. Invoices can be shared instantly via WhatsApp or printed on thermal receipt printers.

Yes, absolutely. We provide guided import templates for existing balances, customer lists, party masters, and opening stock. Additionally, every Pro and Trade showroom receives hands-on onboarding through our Ratnivo Saathi team, who will assist in configuring your thermal tag printers, pairing weighing scales, and shadow-running alongside your legacy software until your daily close is 100% verified.

Yes. Every piece in Ratnivo includes a validated 6-character alphanumeric BIS HUID code. The system prints BIS compliant dumbbell tags with micro QR codes and ensures invoices display required hallmarking purity certifications and HSN 7113 codes demanded by Indian tax authorities.

Ratnivo uses modern local service-worker caching for critical operational screens. You can continue scanning stock and generating bills locally on your counter device. As soon as connectivity returns, all offline records securely sync back to your cloud ledger without creating duplicate invoice numbers.

Never. Ratnivo uses strict database-level Row Level Security (RLS) combined with Attribute-Based Access Controls (ABAC). Counter staff only see retail rates, making charges, and bill totals. Sensitive fields such as wholesale supplier purchase costs, raw metal acquisition rates, and owner gross margins are cryptographically hidden from non-admin accounts.

We believe software is only as good as showroom adoption. Our Ratnivo Saathi team assists your staff with catalog migration, hardware pairing (scales and tag printers), and 90 days of parallel shadow running alongside your existing books until your showroom achieves a daily close reconciled to zero unexplained variance.